Terms of service

Last Updated: April 3, 2026

IMPORTANT NOTICE: These Terms include a binding arbitration provision, class action waiver, and jury trial waiver that affect your legal rights. Please read carefully.

These Terms of Service (“Terms”) govern your access to and use of www.mypilates.com, including any subdomains, affiliated websites, mobile applications, content, functionality, products, and services offered by Sphinx Group LLC d/b/a MyPilates (“MyPilates,” “we,” “our,” or “us”).

By accessing, browsing, using, or purchasing from the Site, or by clicking “I agree” or any similar button, you agree to be bound by these Terms and our related policies referenced herein. If you do not agree, you may not use the Site or purchase products from us.

You represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given consent for any minor dependents to use this Site.

SECTION 1 - ONLINE STORE TERMS

You may not use our Site, products, or services for any illegal or unauthorized purpose or in violation of any applicable law, including copyright laws.

You must not transmit any worms, viruses, malware, or any code of a destructive nature.

A breach or violation of any of these Terms may result in immediate termination of your access to the Site and Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content, excluding credit card information, may be transferred unencrypted over various networks and may be adapted to technical requirements of connecting devices or networks. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site, products, or Services without our express written permission.

Headings in these Terms are for convenience only and do not affect interpretation.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this Site is not accurate, complete, or current. The material on this Site is provided for general informational purposes only and should not be relied upon as the sole basis for decisions without consulting more accurate, complete, or timely sources.

This Site may contain historical information. Historical information is provided for reference only and is not current.

We reserve the right to modify the contents of this Site at any time, but we have no obligation to update any information on the Site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Site, Services, products, or any part thereof without notice.

We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Site, Services, or products.

Promotional Pricing

Items marked as on sale or offered at promotional prices may be subject to specific terms and conditions, including limited-time availability, customer eligibility restrictions, or quantity limitations. We may modify or terminate promotional pricing at our discretion without prior notice.

Promotional offers may be withdrawn due to inventory limitations, production changes, shipping constraints, or other operational factors.

No Guarantee of Price Consistency

Prices offered on our Site may differ from prices offered elsewhere, and we do not guarantee price matching or retroactive price adjustments.

Pricing Errors

We reserve the right to correct pricing errors, inaccuracies, or omissions at any time, including after an order has been submitted. If an order is canceled due to a pricing error, we will refund any amount paid.

SECTION 5 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the Site and may have limited quantities. All returns and exchanges are governed by our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your device’s display will be accurate.

We reserve the right to limit sales of our products or Services to any person, geographic region, or jurisdiction on a case-by-case basis. We may limit quantities of any products or services we offer.

All descriptions of products and pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - PRICING & PROMOTIONS DISCLOSURE

From time to time, products on our website may be displayed with a “compare at,” “estimated retail value,” or similar reference price. These reference prices are provided for general informational purposes only and are based on factors such as comparable products in the marketplace, supplier pricing, or our reasonable estimate of the product’s value.

Reference prices do not necessarily reflect the prevailing market price, prior selling price, or the price at which the product has previously been offered or sold.

Our current selling price reflects the price at which the product is offered for purchase on our website. Promotional pricing, discounts, and limited-time offers may change or end at any time without notice.

By using this Site, you acknowledge that any reference pricing is an estimate of value and is not intended to represent a former or historical selling price.

SECTION 7 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse, limit, or cancel any order you place with us. We may limit quantities purchased per person, household, or order, including orders placed under the same customer account, credit card, billing address, or shipping address.

In the event we make a change to or cancel an order, we may attempt to notify you using the email address, billing address, or phone number provided at the time the order was made.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store, and to promptly update your information as necessary.

For more detail, please review our Return Policy.

SECTION 8 - OPTIONAL TOOLS

We may provide access to third-party tools over which we neither monitor nor have any control or input.

You acknowledge and agree that such tools are provided “as is” and “as available” without warranties, representations, conditions, or endorsements of any kind.

Any use by you of optional tools offered through the Site is entirely at your own risk and discretion.

SECTION 9 - THIRD-PARTY LINKS

Certain content, products, and services available via our Site may include materials from third parties.

Third-party links on this Site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating their content or accuracy and do not warrant or assume any liability for third-party materials, websites, products, or services.

Complaints, claims, concerns, or questions regarding third-party products should be directed to the applicable third party.

SECTION 10 - USER COMMENTS, REVIEWS, FEEDBACK, AND SUBMISSIONS

If you send us comments, reviews, testimonials, photos, videos, suggestions, ideas, or other materials (“Submissions”), whether requested by us or not, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, display, reproduce, create derivative works from, and otherwise use those Submissions in any medium.

By submitting Submissions, you grant MyPilates, its affiliates, agents, and representatives a perpetual, irrevocable, royalty-free, worldwide, non-exclusive, transferable, and sublicensable right and license to use them for marketing, advertising, promotional, and business purposes, including on our website, email campaigns, social media channels, paid advertising, and with marketing partners.

You represent that:

you own or control all rights in the Submissions;
the Submissions do not violate any law or third-party rights;
the Submissions are not false, misleading, defamatory, obscene, or unlawful.

We are under no obligation:

to maintain any Submissions in confidence;
to pay compensation for any Submissions; or
to respond to any Submissions.

We may, but are not obligated to, monitor, edit, or remove content we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, obscene, or otherwise objectionable.

SECTION 11 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on our Site or in the Service that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability.

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate, at any time without prior notice, including after you have submitted your order.

SECTION 13 - PROHIBITED USES

In addition to other prohibitions set forth in these Terms, you are prohibited from using the Site or its content:

for any unlawful purpose;
to solicit others to perform unlawful acts;
to violate laws or regulations;
to infringe upon our intellectual property rights or those of others;
to harass, abuse, insult, harm, defame, slander, intimidate, or discriminate;
to submit false or misleading information;
to upload malicious code;
to collect or track personal information of others;
to spam, phish, pharm, pretext, spider, crawl, or scrape;
for any obscene or immoral purpose;
to interfere with or circumvent the security features of the Site or Services.

We reserve the right to terminate your use of the Site or Services for violating any prohibited use.

SECTION 14 - HEALTH AND PRODUCT USE DISCLAIMER

MyPilates products are intended to support general wellness, movement, fitness, and comfort and are not intended to diagnose, treat, cure, or prevent any disease. Information provided on our Site, packaging, emails, social media, or other materials is for general informational purposes only and is not medical advice.

Always consult a qualified healthcare professional before beginning any exercise program or using any product if you have a medical condition, injury, symptoms, sensitivities, or other health concerns.

Use all products only as directed. Improper use, failure to follow instructions, unauthorized modifications, or use in unsuitable conditions may result in diminished performance, product malfunction, or potential safety issues.

Individual results may vary based on many factors, including health condition, consistency of use, exercise technique, and product application.

If any negative reaction, pain, dizziness, or discomfort occurs, discontinue use and consult a qualified healthcare professional.

SECTION 15 - DISCLAIMER OF WARRANTIES

We do not guarantee, represent, or warrant that your use of our Site or Services will be uninterrupted, timely, secure, or error-free.

We do not warrant that results obtained from use of the Site, Services, or products will be accurate, reliable, or meet your expectations.

The Site, Services, and all products delivered through the Site are provided “as is” and “as available,” without any warranty or condition of any kind, express or implied, including implied warranties of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement, except to the extent such warranties cannot be disclaimed under applicable law.

SECTION 16 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, in no case shall Sphinx Group LLC d/b/a MyPilates, or our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, licensors, or representatives be liable for any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including without limitation:

lost profits,
lost revenue,
lost savings,
loss of data,
business interruption,
personal injury,
emotional distress,
property damage,
replacement costs,
or any similar damages,

whether based in contract, tort, negligence, strict liability, or otherwise, arising from your use of the Site, Services, or any products purchased through the Site, even if advised of the possibility of such damages.

To the fullest extent permitted by law, our total aggregate liability for any claim arising out of or relating to the Site, Services, or products shall not exceed the total amount you paid us for the product or service giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you to the extent prohibited by law.

SECTION 17 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Sphinx Group LLC d/b/a MyPilates and our affiliates, officers, directors, employees, agents, contractors, suppliers, service providers, licensors, and representatives from and against any claim, demand, liability, loss, damage, judgment, award, cost, or expense, including reasonable attorneys’ fees, arising out of or relating to:

your breach of these Terms or any incorporated policy;
your misuse of the Site, Services, or products;
your violation of any law or the rights of a third party;
your gross negligence, willful misconduct, or unauthorized modifications to products;
any Submissions you provide.

We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate fully with us.

This indemnification obligation survives termination of these Terms.

SECTION 18 - DISPUTE RESOLUTION; BINDING ARBITRATION; CLASS ACTION WAIVER

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT OR PARTICIPATE IN A CLASS ACTION.

Informal Resolution First

Before initiating arbitration or any legal proceeding, you agree to first contact us at support@mypilates.com with a written notice describing your dispute. You and MyPilates agree to make a good-faith effort to resolve the matter informally within 30 days.

Binding Arbitration

To the fullest extent permitted by law, you and MyPilates agree that any dispute, claim, or controversy arising out of or relating to:

your purchase or use of any MyPilates product;
your use of the Site or Services;
any advertising, marketing, pricing, or promotional practices;
any product performance, efficacy, or results representations; or
these Terms

(collectively, “Disputes”) shall be resolved exclusively by final and binding arbitration, and not in court, except as otherwise provided below.

Arbitration shall be administered by the American Arbitration Association (“AAA”) under its applicable Consumer Arbitration Rules and conducted before a single arbitrator.

Arbitration shall take place remotely or, if in person is required, in Maricopa County, Arizona, unless otherwise required by applicable law.

Class Action Waiver

YOU AND MYPILATES AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE ACTION OR PROCEEDING.

The arbitrator may not consolidate more than one person’s claims and may not preside over any form of class, collective, consolidated, or representative proceeding.

Jury Trial Waiver

To the fullest extent permitted by law, you and MyPilates waive any right to a trial by jury in any dispute arising out of or relating to these Terms, the Site, Services, or products.

Exceptions

Nothing in this section prevents either party from:

bringing an individual action in small claims court, if eligible; or
seeking temporary, preliminary, or injunctive relief in a court of competent jurisdiction to protect intellectual property or confidential information.

Opt-Out Right

You may opt out of this arbitration agreement within 30 days of your first purchase or use of the Site or Services by sending an email to support@mypilates.com with your full name, email address, and a clear statement that you wish to opt out of arbitration.

Time Limit

To the fullest extent permitted by law, any claim must be brought within one year after it arose, or it will be permanently barred, except where prohibited by law.

Severability

If any portion of this arbitration section is found unenforceable, the remaining portions shall remain in effect, except that if the Class Action Waiver is found unenforceable, this entire Section 18 shall be null and void.

SECTION 19 - ASSIGNMENT

You may not assign any of your rights or delegate any of your obligations under these Terms without our prior written consent. We may assign these Terms without restriction.

SECTION 20 - FORCE MAJEURE

MyPilates shall not be liable for any delay or failure to perform caused by circumstances beyond our reasonable control, including acts of God, war, terrorism, riots, embargoes, fires, floods, accidents, labor disputes, supply chain disruptions, transportation failures, pandemics, epidemics, governmental actions, cyberattacks, technological failures, utility outages, or natural disasters.

SECTION 21 - COPYRIGHT POLICY

MyPilates respects the intellectual property rights of others and expects users of the Site to do the same.

If you believe that any content on our Site infringes your copyright, please send a written notice including:

your physical or electronic signature;
identification of the copyrighted work;
identification of the allegedly infringing material;
your contact information;
a statement of good faith belief; and
a statement that the information in your notice is accurate and that you are authorized to act on behalf of the copyright owner.

SECTION 22 - SMS/MMS MOBILE MESSAGE PROGRAM

By opting into our SMS/MMS program, you agree to receive recurring automated marketing and transactional messages from MyPilates at the mobile number you provided. Consent is not a condition of purchase. Message and data rates may apply.

You may opt out at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message. For help, reply HELP or contact support@mypilates.com.

We are not responsible for delayed or undelivered messages. Delivery is subject to your wireless carrier.

You represent that you are the account holder or have permission to enroll the provided phone number.

Your participation in our mobile messaging program is also subject to these Terms, including Section 18 (Dispute Resolution; Binding Arbitration; Class Action Waiver).

SECTION 23 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforced to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms without affecting the validity and enforceability of the remaining provisions.

SECTION 24 - TERMINATION

These Terms are effective unless and until terminated by either you or us.

You may terminate these Terms at any time by ceasing use of our Site and Services.

We may terminate or suspend your access immediately, without notice, if we believe you have violated these Terms.

The obligations and liabilities incurred prior to termination shall survive termination for all purposes.

SECTION 25 - GOVERNING LAW

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to conflict of law principles, except to the extent superseded by the Federal Arbitration Act with respect to arbitration matters.

Subject to Section 18, any action permitted to proceed in court shall be brought exclusively in the state or federal courts located in Maricopa County, Arizona, and you consent to the personal jurisdiction of such courts.

SECTION 26 - NO WAIVER

No waiver by MyPilates of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or any other term. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

SECTION 27 - ENTIRE AGREEMENT

These Terms, together with any policies or operating rules posted by us on the Site, constitute the entire agreement and understanding between you and us and govern your use of the Site and Services, superseding any prior or contemporaneous agreements, communications, and proposals.

SECTION 28 - CONTACT INFORMATION

Questions about these Terms should be sent to:

Sphinx Group LLC d/b/a MyPilates
Website: www.mypilates.com
Email: support@mypilates.com